our Privacy Policy Information
Privacy Policy
Climate Select Ltd respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use and protect your information when you visit our website, contact us, request a survey or purchase goods from us.
1. Who we are
Climate Select Ltd is the data controller responsible for your personal information.
If you have any questions about how we use your information, please contact us using the contact details provided on our website.
2. Information we collect
We may collect information including:
- Your name
- Home or installation address
- Telephone number
- Email address
- Information about your property and requirements
- Information provided during a property survey
- Details of products or services you enquire about or purchase
- Payment and transaction information
- Information you provide when contacting us by telephone, email or through our website
- Website usage information, including information collected through cookies and similar technologies
We only collect information that is reasonably necessary for providing our services and operating our business.
3. How we use your information
We may use your personal information to:
- Respond to enquiries and requests
- Arrange and carry out property surveys
- Recommend suitable air conditioning products
- Provide quotations and process orders
- Supply products to you
- Arrange delivery
- Process payments
- Communicate with you about your order or survey
- Provide customer support
- Keep appropriate business and financial records
- Meet our legal and regulatory obligations
- Improve our website, products and services
- Prevent fraud or misuse of our services
Where appropriate, we may also use your information to contact you about our products and services. You can opt out of marketing communications at any time.
4. Sharing your information
We do not sell or rent your personal information to third parties.
We may need to share relevant information with trusted third parties where this is necessary to provide our services. This may include:
- Product manufacturers and suppliers
- Delivery and courier companies
- Installation contractors where relevant and authorised by you
- Payment service providers
- Website, hosting and IT service providers
- Professional advisers, such as accountants or solicitors
- Government bodies, regulators or law enforcement agencies where we are legally required to do so
We only provide third parties with information that is reasonably necessary for the relevant purpose.
5. Payments
Where you make a payment to us, payment information may be processed by a third-party payment provider. We do not normally store complete payment card details on our own systems.
Your payment provider will process your information in accordance with its own privacy policy and security requirements.
6. Property surveys
If you request a survey, we may collect information about your property, including measurements, photographs, room layouts, existing heating or cooling arrangements and other information relevant to determining a suitable air conditioning solution.
This information is used to carry out the survey, prepare recommendations and provide our products and services.
7. Cookies
Our website may use cookies and similar technologies to ensure the website functions correctly, understand how visitors use our website and, where applicable, support advertising and marketing.
Where required by law, we will ask for your consent before using non-essential cookies.
You can control or disable cookies through your browser settings and, where applicable, through our website's cookie settings.
8. How long we keep your information
We only keep personal information for as long as reasonably necessary for the purposes for which it was collected.
Some information may need to be retained for longer periods where required by law, for example for accounting, tax, warranty or legal purposes.
When information is no longer required, we will take reasonable steps to securely delete or dispose of it.
9. Keeping your information secure
We take reasonable technical and organisational measures to protect your personal information from loss, misuse, unauthorised access, alteration or disclosure.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
10. Your rights
Under UK data protection law, you may have rights including:
- The right to ask for a copy of the personal information we hold about you
- The right to ask us to correct inaccurate or incomplete information
- The right to ask us to delete your personal information in certain circumstances
- The right to restrict how we use your information in certain circumstances
- The right to object to certain uses of your information, including direct marketing
- The right to withdraw consent where we rely on consent to process your information
- The right to data portability in certain circumstances
If you wish to exercise any of these rights, please contact us.
11. Direct marketing
If you have provided your contact details to us, we may contact you regarding enquiries, quotations, orders, surveys, warranties or other services you have requested.
We will only send promotional marketing communications where we have a lawful basis to do so. You can ask us to stop sending marketing communications at any time.
12. Third-party websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
We recommend that you read the privacy policy of any third-party website you visit.
13. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, legal requirements or the way we process personal information.
The latest version will always be published on this website.
14. Contact us
If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact Climate Select Ltd using the contact details provided on our website.
15. Complaints
If you are unhappy with how we have handled your personal information, please contact us first so that we can try to resolve the matter.
You also have the right to complain to the Information Commissioner's Office (ICO), which is the UK's independent supervisory authority for data protection.
Privacy Policy last updated: September 2026