CLIMATE SELECT LTD
TERMS & CONDITIONS – SUPPLY OF GOODS
Climate Select Ltd
Company Registration Number: 17458832
Registered Office: Green Wood Barton, Cleckheaton
Email: info@climateselect.co.uk
Telephone: 01422485563
Effective date: 1st October 2026
1. ABOUT THESE TERMS
1.1 These Terms and Conditions apply to all goods supplied by Climate Select Ltd (“Climate Select”, “we”, “us” or “our”) to customers (“you” or “your”).
1.2 These Terms apply specifically to the supply of air-conditioning equipment and associated goods only.
1.3 Unless expressly agreed otherwise in writing, Climate Select does not provide installation, commissioning, electrical work, refrigeration work, building work or any other fitting service.
1.4 These Terms apply to customers in the United Kingdom, Jersey and Guernsey, subject to the mandatory consumer protection laws applicable in the customer’s location.
1.5 Nothing in these Terms is intended to remove or restrict any statutory rights that you have as a consumer.
2. QUOTATIONS AND SURVEYS
2.1 Where requested, Climate Select may carry out a survey of the property before recommending suitable equipment.
2.2 The purpose of a survey is to assess the customer’s requirements and recommend equipment considered suitable based on the information available at the time.
2.3 Our recommendations may take into account factors including room size, construction, insulation, glazing, solar exposure, heat sources, intended use and other relevant factors.
2.4 A survey and product recommendation do not constitute a guarantee of a particular room temperature, energy consumption or level of heating or cooling.
2.5 The performance of air-conditioning equipment can be affected by factors outside Climate Select’s control, including external weather conditions, building construction, insulation, glazing, room usage and installation quality.
2.6 A quotation is valid for the period stated on the quotation. If no period is stated, the quotation is valid for 3 days.
3. ORDERING GOODS
3.1 Orders may be placed:
- by telephone;
- in person with a Climate Select surveyor; or
- by any other method expressly agreed by Climate Select.
3.2 Your order becomes binding when Climate Select confirms acceptance of the order.
3.3 Before accepting your order, we will provide the applicable product, price, delivery information and other information required by law.
3.4 We reserve the right to decline an order where the requested product is unavailable, discontinued or cannot reasonably be supplied.
3.5 Where a product becomes unavailable after an order has been placed, we will contact you and, where appropriate, offer a suitable alternative or provide a refund.
4. PAYMENT
4.1 Unless otherwise agreed in writing, full payment is required at the time the order is placed.
4.2 Payment may be made by the payment methods made available by Climate Select.
4.3 Goods will normally only be ordered from our supplier or released for dispatch once cleared payment has been received.
4.4 Where payment is made by card or another payment method subject to additional processing requirements, the order will be treated as accepted subject to successful payment.
5. PRICE
5.1 The price payable is the price stated in the quotation or order confirmation.
5.2 Unless expressly stated otherwise, the price includes the applicable VAT or other taxes that Climate Select is legally required to charge.
5.3 Any delivery charge will be clearly stated before the order is placed.
5.4 We reserve the right to correct genuine pricing or typographical errors. If an error affects your order, we will notify you before proceeding.
6. DELIVERY
6.1 We will provide an estimated delivery date or delivery period when your order is placed.
6.2 Unless specifically agreed otherwise, delivery dates are estimates.
6.3 We will endeavour to deliver goods within the period agreed with you.
6.4 If no delivery period has been agreed, we will deliver the goods without undue delay and within any maximum period required by applicable law.
6.5 Delivery may be made directly from our manufacturer or supplier to you.
6.6 Where goods are delivered directly from a supplier on our behalf, the contract remains between you and Climate Select.
6.7 You must provide accurate delivery information and ensure that reasonable access is available for delivery.
6.8 We are not responsible for delays caused by events outside our reasonable control.
7. INSPECTION ON DELIVERY
7.1 You should inspect the goods and packaging as soon as reasonably practicable after delivery.
7.2 If the packaging or goods appear damaged, you should notify Climate Select promptly and provide photographs where possible.
7.3 Where possible, any visible damage should also be recorded with the delivery company at the time of delivery.
7.4 Failure to report damage immediately does not affect any statutory rights you may have.
7.5 Returns: Goods requireing return are undertaken at the customers expense and responsibility. Please note all goods are delivered on a pallet and secured in an upright position to avoid damage. We strongly recommend that you retain all packaging, straps, and coverings until installation is complete.
8. SUPPLY ONLY – NO INSTALLATION
8.1 Unless expressly stated otherwise in writing, Climate Select’s contract with you is strictly for the supply of goods only.
8.2 Installation is not included in the purchase price.
8.3 Climate Select does not undertake:
- installation;
- commissioning;
- electrical connection;
- refrigeration work;
- drilling or wall penetration;
- mounting;
- condensate drainage;
- building work;
- structural work; or
- any other installation-related work.
8.4 You are responsible for arranging any installation required.
8.5 You should ensure that installation is carried out by a suitably competent person and in accordance with the manufacturer’s instructions and applicable legal and technical requirements.
8.6 Climate Select may provide general information to assist you or your installer. Such information does not constitute an installation service or make Climate Select responsible for the installation.
9. INSTALLATION AND THIRD-PARTY INSTALLERS
9.1 Where you arrange your own installer, that installer is contracted by you and not by Climate Select.
9.2 Climate Select is not responsible for the acts, omissions, workmanship or charges of an independent installer.
9.3 Any problems caused by incorrect installation, inappropriate electrical connections, unsuitable mounting, incorrect drainage, damage during installation or failure to follow manufacturer instructions are the responsibility of the installer, subject to your statutory rights against Climate Select concerning the goods themselves.
9.4 We recommend that you check that your chosen installer is appropriately competent and insured before installation.
10. PRODUCT SUITABILITY
10.1 Where Climate Select has carried out a survey and recommended a product, the recommendation is based upon the information available during the survey.
10.2 You are responsible for informing us of any material changes to the property or intended use between the survey and installation.
10.3 No recommendation can guarantee a particular level of cooling, heating, noise, energy consumption or room temperature.
10.4 You remain responsible for ensuring that the proposed installation location is accessible and suitable for installation.
10.5 If you choose to purchase a product contrary to our recommendation, we may record that choice in your order documentation.
11. PRODUCT SPECIFICATIONS
11.1 Products will be supplied substantially as described in the quotation or order confirmation.
11.2 Manufacturers may change product specifications, appearance, accessories or packaging from time to time.
11.3 Photographs shown in brochures, quotations or on our website are for illustration and may not exactly represent the product supplied.
11.4 Where a product has been discontinued or materially changed after your order, we will contact you where the change materially affects your purchase.
12. OWNERSHIP AND RISK
12.1 Ownership of the goods passes to you when Climate Select has received payment in full for those goods.
12.2 Risk in the goods passes to you in accordance with applicable law.
12.3 Climate Select remains responsible for the goods until risk has legally passed to you.
13. FAULTY, DAMAGED OR NON-CONFORMING GOODS
13.1 If you believe that goods supplied by us are faulty, damaged or do not conform to the contract, you should contact us as soon as reasonably possible.
13.2 We may ask you to provide:
- photographs;
- videos;
- the product serial number;
- details of the fault;
- delivery information; or
- other reasonable information needed to investigate the problem.
13.3 We may liaise with the manufacturer or supplier where appropriate.
13.4 Depending on the circumstances and your legal rights, the appropriate remedy may include repair, replacement, price reduction or refund.
13.5 Nothing in these Terms limits your statutory rights in respect of goods which are faulty, not as described, or not fit for their intended purpose.
14. MANUFACTURER’S WARRANTY
14.1 Where applicable, goods may benefit from a manufacturer’s warranty.
14.2 The manufacturer’s warranty is additional to your statutory rights.
14.3 Warranty terms vary between manufacturers and products.
14.4 A manufacturer’s warranty may not cover damage or faults caused by:
- incorrect installation;
- misuse;
- neglect;
- accidental damage;
- unauthorised modification;
- incorrect electrical supply;
- operation outside manufacturer specifications;
- failure to follow manufacturer instructions; or
- other circumstances excluded by the manufacturer’s warranty.
14.5 Your statutory rights against Climate Select are not removed merely because a manufacturer’s warranty does not apply.
15. CANCELLATION – UK CONSUMERS
15.1 Where applicable, UK consumers purchasing goods by telephone or under an off-premises contract may have a statutory right to cancel without giving a reason. This can only be accepted prior to Delivery of the goods after which the customer becomes entirely responsible for the safe return of those goods.
15.2 For qualifying distance sales, the cancellation period for goods will generally be 14 days beginning on the day after the goods come into the consumer’s physical possession, however goods supplied by Climate Control are bespoke in nature, once goods have been delivered no such cooling off period exists.
15.3 For qualifying off-premises contracts, different rules can apply to the commencement of the cancellation period.
15.4 If you wish to cancel, you may contact Climate Select by telephone, email or in writing. You do not have to use a particular form provided that your communication clearly states that you wish to cancel.
15.5 Where a statutory cancellation right applies, we will provide the applicable refund in accordance with the law.
15.6 You will be responsible for returning the goods where permitted by law and where we have informed you of this responsibility.
15.7 You must take reasonable care of goods while they are in your possession. Where legally permitted, a deduction may be made for any reduction in value caused by handling beyond what is reasonably necessary to establish the nature, characteristics and functioning of the goods.
15.8 Certain goods may be excluded from statutory cancellation rights, including goods made to the customer’s specifications or clearly personalised.
16. CANCELLATION – JERSEY CONSUMERS
16.1 Jersey consumers may have additional statutory rights when purchasing goods at a distance, including by telephone.
16.2 Where the Distance Selling (Jersey) Law 2007 applies, Climate Select will comply with the applicable information and cancellation requirements.
16.3 Where you have a statutory right to cancel, you may do so in accordance with the applicable Jersey legislation.
16.4 Nothing in these Terms is intended to restrict any cancellation or other consumer right that applies under Jersey law.
17. CANCELLATION – GUERNSEY CONSUMERS
17.1 Where a Guernsey consumer has statutory cancellation or other consumer rights applicable to the purchase, Climate Select will comply with those requirements.
17.2 Nothing in these Terms is intended to restrict any mandatory rights available to consumers under the law applicable in Guernsey.
18. CUSTOM OR SPECIAL-ORDER GOODS
18.1 Certain goods may be ordered specifically for a customer and may be made, configured or sourced to the customer’s particular requirements.
18.2 Where applicable law permits an exception to a statutory cancellation right for such goods, Climate Select will advise you before your order is accepted.
18.3 We will not rely on this clause to remove a cancellation right where the law does not permit us to do so.
19. REFUNDS
19.1 Where you are legally entitled to a refund, Climate Select will process the refund within the period required by applicable law.
19.2 Refunds will normally be made using the original payment method.
19.3 Where goods are returned following cancellation, we may wait until the goods have been returned or you have provided reasonable evidence that they have been returned, where permitted by law.
19.4 Any refund of delivery charges will be made in accordance with applicable consumer legislation.
20. SURVEY FEES
20.1 Where a separate survey fee has been agreed we require a full 24 hours notice prior to the agreed survey date of any cancellation. If you cancel within 24 hours of the agreed survey then No refund will be offered.
20.2 A survey fee is separate from the price of the goods unless expressly stated otherwise.
20.3 Where the survey fee is subsequently credited against the purchase of goods, the amount and conditions of that credit will be stated in the quotation.
21. LIMITATION OF LIABILITY
21.1 Nothing in these Terms excludes or limits our liability for:
- death or personal injury caused by our negligence;
- fraud or fraudulent misrepresentation;
- defective goods where liability cannot legally be excluded;
- breach of statutory consumer rights; or
- any other liability which cannot legally be excluded or limited.
21.2 Subject to clause 21.1, Climate Select is not responsible for losses arising solely from installation or other work carried out by a third party that we did not contract to perform.
21.3 Nothing in these Terms limits or removes your statutory rights as a consumer.
22. EVENTS OUTSIDE OUR CONTROL
22.1 We will not be liable for delay or failure to perform our obligations where this results from circumstances beyond our reasonable control.
22.2 Such circumstances may include manufacturer or supplier delays, transport disruption, extreme weather, fire, flood, industrial disputes, government action, shortages or other unforeseen circumstances.
22.3 Where such an event occurs, we will take reasonable steps to minimise the effect on you.
23. COMPLAINTS
23.1 If you have a complaint, please contact Climate Select using the contact details shown at the beginning of these Terms.
23.2 We will investigate complaints fairly and aim to resolve them as quickly as reasonably possible.
24. DATA PROTECTION
24.1 We will process your personal information in accordance with applicable data protection legislation and our Privacy Policy.
24.2 Where necessary to fulfil your order, your information may be provided to manufacturers, distributors, delivery companies and other service providers involved in supplying the goods.
25. GOVERNING LAW
25.1 For customers in England and Wales, these Terms are governed by the laws of England and Wales, subject to mandatory consumer protections applicable to the customer.
25.2 For customers in Scotland, Northern Ireland, Jersey or Guernsey, mandatory local consumer protection laws will apply where required.
25.3 Nothing in this clause prevents a consumer from relying upon mandatory rights or protections available under the law applicable to them.
26. ENTIRE AGREEMENT
26.1 These Terms, together with the quotation, order confirmation and any other documents expressly incorporated into the contract, constitute the agreement between Climate Select and the customer concerning the supply of the goods.
26.2 If there is a conflict between these Terms and a specific written agreement expressly agreed by Climate Select, the specific agreement will take precedence to the extent of the conflict.